Shipping, delivery, returns, and refund terms

We want every Eshwe order to reach you safely and in the condition in which it was prepared.

Please read this policy carefully before completing your purchase.

After successful payment and order confirmation, your order will be prepared for shipment.

Processing and delivery times may vary depending on order volume, destination, courier availability, public holidays, and other operational circumstances.

Once shipped, tracking information will be provided where tracking is available.

1. Delivery information

Customers must provide an accurate and complete:

• Recipient name.
• Delivery address.
• PIN code.
• Mobile number.
• Other information reasonably required by the courier.

Eshwe is not responsible for delays or failed deliveries resulting from materially incorrect or incomplete information provided by the customer.

2. Shipping timelines and charges

Any delivery date or timeframe displayed on the website is an estimated delivery period and should not be treated as a guaranteed delivery date.

Courier delays, severe weather, transportation disruption, public holidays, regional restrictions, natural events, or other circumstances outside our reasonable control may affect delivery.

Applicable shipping charges, if any, will be displayed during checkout before payment.

Where the website states that shipping is free for an eligible order, no separate standard shipping charge will be added for that order.

3. Returns not accepted

Eshwe currently does not offer product exchanges.

We also do not accept returns because:

• You changed your mind.
• You no longer require the product.
• You selected the wrong product.
• You do not like the colour, fabric, style, or appearance after delivery.
• The product appears slightly different because of photography or screen/display settings.

Please review the product information carefully before ordering.

4. Eligible return claims

A return request may be considered where:

The product was received materially damaged or defective, or the product delivered is different from the product in the confirmed order.

All claims are subject to verification by Eshwe.

Any eligible damage, defect, or incorrect-product claim must be reported to Eshwe within 48 hours of the recorded delivery time.

Please inspect your order promptly after receiving it.

Claims received after the 48-hour period may not be eligible for return or refund, subject to applicable consumer law.

5. Unboxing video and photographs

Customers are requested to record a clear, continuous and unedited video while opening the parcel for the first time.

The video should show:

1. The complete unopened package.
2. The shipping label.
3. The condition of the outer packaging.
4. The package being opened continuously.
5. The product being removed.
6. The complete product.
7. The claimed damage, defect, or incorrect item.

The recording should begin before the parcel is opened.

A recording made only after the parcel has already been opened may not establish the condition in which the product was delivered.

Please also provide clear photographs showing the reported issue.

6. Natural product variation

Sarees can naturally contain minor variations arising from weaving, dyeing, printing, stitching, finishing, or the characteristics of the fabric.

Depending on the product, small weave variations, slubs, minor thread irregularities, natural texture variations, or slight variations in colour may occur.

Similarly, colours displayed online may vary somewhat from the physical product because of photography, lighting, screen brightness, device settings, and display calibration.

Such reasonable variations are not automatically considered product damage or manufacturing defects.

7. Approved return conditions

If a return is approved, the product must be returned in substantially the same condition in which it was received.

The product must not be:

• Worn or used.
• Washed.
• Altered.
• Stained.
• Perfumed.
• Intentionally damaged.
• Modified in any manner.

Original tags, packaging, accessories, and complimentary items supplied with the order should be included where applicable.

8. Review and approval process

Submitting photographs or an unboxing video does not automatically mean that a return has been approved.

Eshwe will review the evidence and order information before determining whether the claim satisfies this policy.

If additional information is reasonably necessary, we may ask the customer to provide it.

Do not send a product back before receiving return instructions from Eshwe.

9. Refund handling

Once an approved return is received, the product will be inspected.

If the return satisfies the approved claim and applicable return conditions, the refund will be initiated to the original payment method used for the order.

Eshwe does not control the time taken by Razorpay, banks, card issuers, UPI providers, or other financial institutions to credit an initiated refund.

10. Parcel damage or wrong item

If the outer parcel appears visibly opened, severely damaged, resealed, or tampered with at delivery, please photograph or record its condition before opening it.

Where reasonably possible, bring visible package damage or tampering to the delivery person's attention.

You should still record the complete unboxing if you accept the parcel.

If you receive a product different from your confirmed order, contact Eshwe within 48 hours of delivery.

Keep the item unused and retain its original packaging and tags. Please provide the continuous unboxing video, photographs, and your order information so that we can investigate the issue.

11. How to contact us

For a shipping issue or eligible return request, contact Eshwe through the contact information provided on our website.

For faster review, please provide:

Order number + registered mobile/email + description of the issue + clear photographs + continuous unboxing video.