PRIVACY POLICY
How eshwe collects, uses, and protects your information
At Eshwe, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains the types of information we may collect when you browse our website, create an account, make a purchase, or contact us, and how that information may be used.
1. Information We Collect
Depending on how you interact with Eshwe, we may collect:
Contact Information
Your name, email address, telephone number, billing address, delivery address, and other information you voluntarily provide.
Account Information
Information associated with an Eshwe account, including saved addresses and account preferences.
Order Information
Products ordered, transaction details, order history, delivery information, return/refund requests, and communications concerning purchases.
Payment Information
Payments are processed using Razorpay and/or payment services available through our checkout.
Eshwe does not intend to directly store sensitive payment credentials such as your complete card number, CVV, UPI PIN, OTP, or internet-banking password.
Technical Information
We may collect technical information such as IP address, browser type, device information, website activity, referring pages, and cookie information.
2. How We Use Your Information
We may use information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Send order and transaction updates.
- Manage customer accounts.
- Respond to customer enquiries.
- Process eligible returns and refunds.
- Prevent fraud and protect our website.
- Diagnose technical problems.
- Understand website usage.
- Improve our website, products, and customer experience.
- Meet applicable legal, tax, accounting, or regulatory requirements.
Where permitted, we may also send marketing communications. Customers may opt out of marketing communications using the unsubscribe mechanism provided.
3. Payment Processing
Online payments are processed through Razorpay or another payment service displayed during checkout.
Payment providers may independently process certain personal and financial information according to their respective terms and privacy policies.
4. Information Sharing
Eshwe does not sell or rent your personal information.
We may provide information where reasonably necessary to trusted service providers involved in operating our business, including:
- Payment processing.
- Shipping and delivery.
- Website infrastructure and hosting.
- Customer communications.
- Analytics and security.
- Accounting or professional services.
Information may also be disclosed where required by applicable law, court order, governmental authority, or to investigate fraud or protect legal rights.
5. Cookies
Our website may use cookies and similar technologies for essential website functionality, shopping-cart operation, login sessions, preferences, analytics, performance, and security.
You may control cookies through your browser settings. Disabling essential cookies may prevent certain website functions from operating correctly.
6. Data Security
Eshwe uses reasonable administrative and technical safeguards designed to protect customer information.
Our website uses HTTPS encryption, and payment transactions are processed through secure third-party payment infrastructure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Data Retention
We may retain order and customer information for as long as reasonably necessary to provide our services and meet legitimate business, accounting, tax, fraud-prevention, dispute-resolution, and legal requirements.
8. Your Information
Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information associated with you.
Some information may need to be retained where required for legal, taxation, accounting, fraud-prevention, or transaction-record purposes.
9. Changes to This Policy
We may update this Privacy Policy when our website, services, or legal requirements change.
The latest version will be published on the Eshwe website together with its updated date.
10. Contact
For privacy-related questions or requests, please contact Eshwe using the contact information available on our website.